Shipping and returns

Delivery

Orders are dispatched within two working days of payment clearing, or of the order being confirmed for cash on delivery. Lahore usually arrives the next day; the rest of Pakistan is two to four working days. Delivery charges are worked out by city at checkout, and free above the threshold shown there.

Cash on delivery

Available up to the limit shown at checkout. Above that we ask for a bank transfer first. Please check the parcel with the courier before paying — once they have left, a claim is much harder for both of us.

Exchange

Within seven days of delivery, on anything unworn, unwashed and with its tags still on, in the original packing. Tell us on WhatsApp or by email first so we can reserve the replacement — pieces sell out and an unannounced return may come back to a size we no longer have.

Return postage is yours unless the piece was faulty or we sent the wrong thing, in which case it is ours.

What cannot be exchanged

• Custom, bridal and made to measure pieces, for the obvious reason.
• Unstitched fabric that has been cut.
• Anything altered by your own tailor.
• Earrings, on hygiene grounds, unless they arrived faulty.
• Sale pieces marked final at the time of ordering.

If something arrives damaged

Photograph it before removing anything and send us the pictures within 48 hours. We replace or refund. This is rare, but couriers are couriers.

Colour

We photograph in daylight without filters, and we do not retouch colour. Screens still differ. If the shade matters, ask us for a photograph next to something for reference before you order — we would far rather do that than process an exchange.